Analysis

Selling a travel experience

New revenue streams have become increasingly important but are airlines equipped to discover and optimize them?

EBP is being piloted in China for international flights News

IATA helps China move paperless Fast Travel beyond domestic flights

With a strong demand for self-service process among international passengers in China, the International Air Transport Association (IATA) has successfully piloted a paperless Fast Travel process.

News

Leopold calls on airlines to "unlearn" for digital transformation

Customer experience has changed due to disruption caused by digital players such as Google and Uber.

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