Passenger experience

Analysis

Selling a travel experience

New revenue streams have become increasingly important but are airlines equipped to discover and optimize them?

Passenger experience Global May 2019

EBP is being piloted in China for international flights

News

IATA helps China move paperless Fast Travel beyond domestic flights

With a strong demand for self-service process among international passengers in China, the International Air Transport Association (IATA) has successfully piloted a paperless Fast Travel process.

Passenger experience Asia & Pacific January 2019

News

Leopold calls on airlines to "unlearn" for digital transformation

Customer experience has changed due to disruption caused by digital players such as Google and Uber.

Passenger experience Global January 2019

Passenger numbers to hit 8.2bn by 2037 - IATA report

Passenger experience Global November 2018

GPS 2018: Passengers seek 'seamless travel'

Passenger experience Global October 2018

Customer comforts top of the agenda at GAPS