Challenge Disruption: Delivering a Seamless Experience

Annually, airlines worldwide lose $25 billion due to delays, cancellations and other irregular operations. With various disruptions such as weather, mechanical issues, crew unavailability or security delays affecting the different services and user touch-points, it becomes imperative to respond...

November 2019

In numbers: World Air Transport Statistics 2019

The world air transport statistics 2019

October 2019

More Control and Less Waiting – through Legal Tech and Automation

For over a decade more and more passenger liability regimes have come into existence on a global scale. Even though some jurisdictions are currently debating a revision of those rules, the level of consumer protection is unlikely to fall below the present standards. 

October 2019

Smarter Aviation for Tomorrow: Revitalizing Travel and Passenger Experiences

IATA forecasts that passenger numbers will reach 8.2 billion by 2037. In parallel with the rising passenger numbers, there is an increasing demand for both personalized experiences and superior passenger services.

August 2019

In numbers: Airline industry economic performance

Airline industry economic performance

August 2019

Hexaware: Embracing digital transformation to enrich the customer experience in...

As customer reliance on technology increases, the expectation of airlines to meet new demands is increasing rapidly.  As customers look for self-serve technology, seamless experiences and digital retail opportunities, airlines are under pressure to transform their passenger experience....

August 2019